Connections for Success


Law Firms & Lawyers


Get Smart: Law Firms are Getting Ahead by Harnessing Relationship Intelligence
Joy A. Long

Bringing in new business is the lifeblood of every law firm, but few attorneys enjoy the sales process. Firms that are harnessing relationship intelligence systems, however, have made the process easier and have given themselves a leg up on their competition. This blog focuses on some ways law firms are using relationship intelligence to create […]


Going Green Can Pay Off for Law Firms
Robert Swenson

Adopting green practices is no longer just about protecting the environment—both clients and job candidates increasingly are considering law firms’ sustainability efforts. This article looks at how, focusing on areas such as paper use, energy conservation, smart design and procurement, law firms make themselves more appealing to these potential stakeholders.


Law Firms are Prime Targets for Hackers — Do You Have a Cybersecurity Plan?
Jacqueline N. Janczewski

In today’s digital world, all businesses are at risk for electronic data breaches and other cyberattacks. But law firms are particularly vulnerable, in part because they are such enticing targets for cybercriminals.


The Benefits of Client Satisfaction Surveys
Joy A. Long

As the year winds down and 2020 comes into focus, law firms should think now about sending year-end client satisfaction surveys to their clients. Surveys are a great tool for gathering valuable information about a firm’s performance and for getting a read on clients’ satisfaction levels. They also help identify new opportunities for service expansion, as well as crucial areas for service improvement. This article discusses survey methods and key information law firms should be gathering from their clients, because it’s easier and less expensive to obtain new work from current clients than to prospect and win new clients.


Don’t Panic: How to Prepare for an IRS Audit
Robert Swenson

No one likes to receive a notice from the IRS that they are being audited, including law firms. But if you receive a notice from the IRS, don’t panic. The best defense is to be prepared.


The Call’s Coming From Inside: Fighting Fraud in Your Firm
Joel A. Herman

Law firms usually are known to be staffed with highly educated and intelligent people, but they are not immune to fraud. In fact, law firms generally share characteristics with other businesses that can make them particularly vulnerable. That is why your law firm needs to know what to look for and how to protect itself […]


Do’s and Dont’s for Today’s Compensation Plans
Kalman Shiner

The past decade has brought sweeping change to the legal industry, from the influx of Millennials into law firms to growing competition from alternative legal services providers. Yet many firms have clung to compensation plans first devised years ago, in a very different climate. Even firms that have been stubbornly holding out in hopes the […]


What Is Your Firm Waiting For? Study Spotlights Opportunities for Small Law Firms
Joy A. Long

A new study from the Thomson Reuters Legal Executive Institute (LEI) suggests that many small law firms (firms with fewer than 30 lawyers) are largely too focused on maintaining the status quo within their firms. The 2019 State of U.S. Small Law Firms finds that while these firms are well aware that they face numerous […]


How to Raise Rates Carefully
Jacqueline N. Janczewski

If you hope to expand your profit margin by raising rates, here are some factors to consider so that you do not alienate clients, new or old.


How to Handle Collections and Late Payments
Robert Swenson

For most law firms, it is a familiar pattern: while some clients remit promptly, others drag their feet, and regrettably, some may not pay at all. Because attorneys generally cannot withdraw representation based solely on a client’s failure to punctually pay an invoice, firms must have a system in place that improves collections. Doing so […]

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