Connections for Success


Health Care


How Can You Avoid “Paralysis” When Making Key Decisions?
Laurence Sophian

How many times have you wanted to improve some aspect of your medical practice but found yourself unable to take the necessary steps? How many times has a staffer come to you with an idea and been told, “Okay, let me think about that.” But, rather than decide, the hectic nature of running a busy […]


Prevention is the Best Medicine: How to Reduce Your Risk of a Malpractice Lawsuit
Antwone Turner

We live in a litigious age — approximately 15% of all personal injury and wrongful death lawsuits filed throughout the nation result from medical malpractice. This translates into roughly 20,000 medical malpractice claims filed each year, despite estimates that up to 120,000 annual cases of medical negligence occur. It is likely that 1 in 14 […]


Get Ready for Your Closeup: Embrace Telehealth
Kelly H. Buchheit

Many physicians have increased their use of telehealth during the COVID-19 crisis. Clinic visits dropped by almost 60% in March and have remained low since then. By April, the Commonwealth Fund cited that about 30% of outpatient visits were now occurring on a virtual platform. It is clear that the COVID-19 pandemic has accelerated the […]


Six Ways to Motivate Your Employees
Laurence Sophian

In this time of national emergency due to the Covid-19 pandemic, your staff is almost certainly under more stress than normal. This is a very important time to work cooperatively with your employees, listening to and taking seriously their fears and concerns. Conditions will eventually return to normal and employees will likely remember how you […]


How to Handle Collections Reasonably and Compassionately
Antwone Turner

According to the Kaiser and New York Times survey, almost 25% of U.S. patients have trouble paying a medical bill. The same survey states that 32% of adults between the ages of 18 and 64 have postponed getting needed care due to the cost and 40% said they have relied on home remedies and over-the-counter […]


Staying Solvent — and Maybe Even Profitable — in Tough Times
Laurence Sophian

Maintaining profitability is a challenge for medical practices in the best of times. When the economy undergoes a sudden and unforeseen downturn it can be hard for any business, including a physician practice, to stay afloat. What is worse, you may find coping with economic change even more difficult because of the constantly shifting Medicare, […]


COVID-19 and the Impact on Telehealth Services

With the onset of the coronavirus (COVID-19) pandemic, the health care community has understandably been focused on diagnosing and treating patients with COVID-19. However, other patients, including higher-risk Medicare beneficiaries who still require various essential medical services, are encouraged to stay at home during this time when many health care facilities are overcrowded. In order […]


Relief for Health Care Businesses Under the CARES Act
Kelly H. Buchheit

No one is immune from the financial impact of COVID-19, and those in the health care industry have felt its effects more than most. As the pandemic continues, Congress has passed several bills offering financial relief to individuals and businesses, including health care providers. One of the most significant pieces of legislation is the Coronavirus […]


Millennials and Health Care

As millennials are now a primary group of adult consumers and patients, medical practices should consider how millennial views and expectations regarding health care have been shaped by access to the Internet, mobile devices, social media, etc. 


Help Your Bottom Line: Focus on Your Revenue Cycle
Jason Flahive

Secure and consistent revenue is integral to any successful medical practice’s bottom line. Sometimes physicians lose track of what is actually going on in their business operations. When you aren’t paying attention to the financials, your profitability may tank regardless of how well you address patient needs and concerns. 

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