Patient No-Shows? No Problem
Working around patients that do not show up for appointments is a constant battle that all medical practices face. This article dives into various strategies to help tackle this issue.
How’s Your Revenue Cycle?
Kelly H. Buchheit
Do you know whether your practice’s revenue cycle management system is functioning at its peak potential? If not, your practice might be headed for trouble. To keep your practice financially healthy, you may want to assess the system’s strengths and weaknesses to make sure it is operating in a way that will maximize revenue and minimize waste.
Three Keys to Providing Terrific Patient Service
One of the cornerstones of a successful medical practice is terrific patient service. In a non-medical context, you would call it customer service, but patient service needs to go beyond simply fulfilling a patient’s demands. Here are three keys to getting it right: Service Design For any service business, when designing how you are going […]
Paid Leave for Medical Practices: Considerations for Setting Time Off Policies
In any business, staff members need the flexibility to take time off from work — whether for sick days, personal days or vacations. Some medical practices take a fairly casual approach, while others have more formal time-off policies. Whatever your current method, you should periodically review and reconsider what would be the most effective and […]
Fending Off Fraud with Good Internal Controls
Healthcare professionals focus on inefficiency and waste to maintain successful practices, often forgetting about the need to prevent and catch fraud. Physicians may not consider the importance of establishing systemic protections against employee fraud, such as theft of receipts or cash on hand, altered or forged checks, fake invoices, the use of practice funds to […]
Five Ways to Improve Practice Efficiency
Kelly H. Buchheit
The concept of work efficiency is rife with adages such as “work smarter, not harder” and “arrive early, leave late.” While certainly meaning well, these statements are vague. As such, I present to you five specific ways you can improve the efficiency of your medical practice: Get Paid for What You Do You should make […]
Employees’ Favorite Topic: Paid Time Off
Have you reviewed your practice’s paid time off plan lately? Whether your practice has implemented a strict plan or one that is more relaxed, it is a good idea to revisit the plan periodically.
Getting Patients to Follow Their Treatment Plans
Patient noncompliance with physician directives has cost the U.S. health care system an estimated $100 billion annually, and much of it is linked to poor physician-patient communication. It is important for physicians to develop ways to improve their communication skills and achieve better patient compliance.
Head Off Problematic Physician Behavior at the Pass
Of the issues and problems that can arise in a medical practice, disruptive behavior on the part of a physician is one of the most difficult to address.
How to Avoid HIPAA-Related Data Breaches
Data breaches are as prevalent as ever. News of large-scale breaches, such as tech-giant Facebook and insurance company Anthem, are popping up on the news nearly every week. Medical practices are often easier targets because of the personal and financial data available.