Connections for Success


Law Firms & Lawyers


AI: From Hollywood Science Fiction to the Legal World
Joshua Goldschmidt

Artificial intelligence (AI) — the use of computers to perform tasks that typically require human intelligence — is no longer just the plot of Hollywood’s next dystopian movie. AI is already integrated in many aspects of our daily life including Netflix, Amazon and Spotify recommendations, phone-face recognition technology and what we see on social media. […]


Cost-Cutting for Sustainability: Three Areas to Target
Kalman Shiner

U.S. law firms of all sizes and practice areas have had their financial foundations shaken as a result of the COVID-19 crisis. Firms that were flying high less than a year ago now find themselves scrambling to survive the economic fallout. One obvious place to begin is cost-cutting. Several other areas make likely candidates. Staffing […]


Do Not Put Payroll Management on Autopilot
Robert Swenson

The COVID-19 pandemic has thrown the economy for a loop. Many law firms have had to trim expenses and furlough employees. Laying off or decreasing pay for support staff, associates and partners can add payroll tasks to your workload. If your firm is reducing people on the payroll or outsourcing work to independent contractors, there […]


Making Remote Work…Work
Joel A. Herman

This year, many law firms were forced to temporarily shutter their offices and required staff to work from home. Although many professional services businesses are beginning to reopen and are recalling employees back to the office, COVID-19 infection rates could potentially spike to spring levels again this fall. Now is the time to prepare for […]


“My Conference Was Cancelled; Now What?” How to Salvage Missing a Networking Opportunity
Craig Brown

Okay, you planned to go to an industry conference to do some much-needed networking. You had high hopes of meeting new people, securing some leads for exciting work and establishing yourself as a thought leader in the industry. Unfortunately, the Coronavirus got in your way. The conference was cancelled, and you missed out on valuable […]


State of the Legal Industry Market: A New Legal Model is Emerging
Joy A. Long

After several decades of operating on an essentially law firm-centric model, a new model appears to be emerging in the legal services industry. While noting incremental improvements in 2019 financial performance, the 2020 Report on the State of the Legal Market from the Legal Executive Institute (LEI) serves as a warning that law firms will […]


Get Smart: Law Firms are Getting Ahead by Harnessing Relationship Intelligence
Joy A. Long

Bringing in new business is the lifeblood of every law firm, but few attorneys enjoy the sales process. Firms that are harnessing relationship intelligence systems, however, have made the process easier and have given themselves a leg up on their competition. This blog focuses on some ways law firms are using relationship intelligence to create […]


Going Green Can Pay Off for Law Firms
Robert Swenson

Adopting green practices is no longer just about protecting the environment—both clients and job candidates increasingly are considering law firms’ sustainability efforts. This article looks at how, focusing on areas such as paper use, energy conservation, smart design and procurement, law firms make themselves more appealing to these potential stakeholders.


Law Firms are Prime Targets for Hackers — Do You Have a Cybersecurity Plan?
Jacqueline N. Janczewski

In today’s digital world, all businesses are at risk for electronic data breaches and other cyberattacks. But law firms are particularly vulnerable, in part because they are such enticing targets for cybercriminals.


The Benefits of Client Satisfaction Surveys
Joy A. Long

As the year winds down and 2020 comes into focus, law firms should think now about sending year-end client satisfaction surveys to their clients. Surveys are a great tool for gathering valuable information about a firm’s performance and for getting a read on clients’ satisfaction levels. They also help identify new opportunities for service expansion, as well as crucial areas for service improvement. This article discusses survey methods and key information law firms should be gathering from their clients, because it’s easier and less expensive to obtain new work from current clients than to prospect and win new clients.

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