Connections for Success


Health Care


Help Your Bottom Line: Focus on Your Revenue Cycle
Jason Flahive

Secure and consistent revenue is integral to any successful medical practice’s bottom line. Sometimes physicians lose track of what is actually going on in their business operations. When you aren’t paying attention to the financials, your profitability may tank regardless of how well you address patient needs and concerns. 


Patient No-Shows? No Problem
Kevin Omahen

Working around patients that do not show up for appointments is a constant battle that all medical practices face. This article dives into various strategies to help tackle this issue.


How’s Your Revenue Cycle?
Kelly H. Buchheit

Do you know whether your practice’s revenue cycle management system is functioning at its peak potential? If not, your practice might be headed for trouble. To keep your practice financially healthy, you may want to assess the system’s strengths and weaknesses to make sure it is operating in a way that will maximize revenue and minimize waste.


Three Keys to Providing Terrific Patient Service
Laurence Sophian

One of the cornerstones of a successful medical practice is terrific patient service. In a non-medical context, you would call it customer service, but patient service needs to go beyond simply fulfilling a patient’s demands. Here are three keys to getting it right: Service Design For any service business, when designing how you are going […]


Paid Leave for Medical Practices: Considerations for Setting Time Off Policies
Jason Flahive

In any business, staff members need the flexibility to take time off from work — whether for sick days, personal days or vacations. Some medical practices take a fairly casual approach, while others have more formal time-off policies. Whatever your current method, you should periodically review and reconsider what would be the most effective and […]


Fending Off Fraud with Good Internal Controls

Healthcare professionals focus on inefficiency and waste to maintain successful practices, often forgetting about the need to prevent and catch fraud. Controls are necessary to protect practices from the damage that employee fraud can cause.


Five Ways to Improve Practice Efficiency
Kelly H. Buchheit

The concept of work efficiency is rife with adages such as “work smarter, not harder” and “arrive early, leave late.” While certainly meaning well, these statements are vague. As such, I present to you five specific ways you can improve the efficiency of your medical practice: Get Paid for What You Do You should make […]


Employees’ Favorite Topic: Paid Time Off
Kevin Omahen

Have you reviewed your practice’s paid time off plan lately? Whether your practice has implemented a strict plan or one that is more relaxed, it is a good idea to revisit the plan periodically.


Getting Patients to Follow Their Treatment Plans
Amanda Gutierrez

Patient noncompliance with physician directives has cost the U.S. health care system an estimated $100 billion annually, and much of it is linked to poor physician-patient communication. It is important for physicians to develop ways to improve their communication skills and achieve better patient compliance. 


Head Off Problematic Physician Behavior at the Pass
Laurence Sophian

Of the issues and problems that can arise in a medical practice, disruptive behavior on the part of a physician is one of the most difficult to address.

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